Wednesday, June 19, 2013

Online Marketing Medspas Do Wrong

By Ceri Marsdan


Bad web development and design is more common than you would imagine in an industry like Medical Aesthetics. On a shockingly high amount of websites, there is no lead generation capability, ugly color choices, and ancient platforms being used.

There are a lot of Facebook profiles that many companies including MedSpas use to just send posts about news that are semi-automated. Some accounts on social sites are full of links that don't actually go anywhere, or nowhere relevant. People don't waste their time on profiles like those. Interacting with and engaging people is what social networks are for. Having a poll, an interesting photo, a contest to win a great prize, these are some good ways to get people commenting and interacting on a website. Anything that requires and rewards action can work to turn casual fans or followers into friends and patients. Twitter is good to use to begin conversing with consumers, and remember to reply to comments left on your profile, and return messages sent.

Email is actually one of the most powerful tools available to online marketers today. A lot of physicians are not even aware that email still maters. It is fairly common to see MedSpas have no email list to leverage all these years of relationship building. A quality email list of people who care about what you have to say is truly priceless and can be literally turned into on-demand cash flow with the right promotion.

A big part of inbound marketing is the use of content marketing, which makes a lot of sense. The algorithms that Google uses to find results is continuously being upgraded and improved, and newer content shows up higher in the list. Search is integrated with social and this is driving traffic and engagement to sites that take advantage of this trend. Having a basic blog is the beginning, but there is a lot more to be done. An effective and innovative marketing campaign must be an important part of any MedSpa's overall business plan, to make various kinds of content all over the web. Keep the target client in mind during each aspect of the process to have a client sign up for services. As someone who is seeking procedures that your company provides finds your company name appearing in multiple places online, they will assume you are experienced. There is a level of trust and credibility that you now have that sets you apart from your competitors.

For the vast majority of prospective patients, online reviews are the only relatively objective measure of the quality of a physician or practice. The greatest source of friction every business has in the online environment is trust. The increased credibility of having a third party talk about their experience with your company's services will help a potential client to trust your business more. A potential client will be more likely to try your services when they see a great story from someone who has tried the service before. A lot of the advertising that happens for medical services is word-of-mouth, and it is quite effective.

Practically every MedSpa practice has a website for marketing purposes. But that alone is not enough to attract and retain patients. MedSpas can be researched in every city using the internet, and people are always reading up about the physicians at these facilities, and the experience that the client had overall.




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